sketchworthy service : everyone at mythos grill

Recently Edgar and I were discussing the fact that it had been a while since we'd posted about sketchworthy service. After giving it a bit of thought [it didn't take much] we realized it had been approximately nine months since our last post and, coincidentally, nine months since the babies were born. No wonder we hadn't posted about outstanding service...we've hardly left the house!

Going out with twin babies isn't the easiest. [I still haven't figured out the best way to fit two newborns in a shopping cart.] But, when I do get the opportunity, I appreciate good service all the more.

This is exactly the reason we enjoy going to Mythos Grill or 'to The Greeks' as Edgar tends to exclaim as we get in the car. [Yes, exclaim!] While the gyros, souvlaki, and baklava are top notch, it's the staff that keeps us going back. Every person...EVERY PERSON we've come in contact with at Mythos has been accommodating, courteous and super nice. Special kudos go to the owners, Eddie and Miranda Balla, and the young bus boy who wears skinny jeans at the Battleground location :D Jobs well done!

About this series : Having both spent our fair share of time employed in customer service, we really value meeting people working with the public who seem to genuinely care about their jobs and the people they come in contact with. We find that it's these individuals, not necessarily their products, that make us repeat customers. Occasionally we highlight these fine folks as we encounter them, believing excellent work should be noted, valued and appreciated.

sketchworthy service : cole @ wal-mart #3658

It's sad to say, but it isn't all that often you leave a big box store these days saying, "Wow, that was some incredible customer service!" Saturday we experienced the exception to this rule. While looking at goldfish in Wal-Mart, we were greeted by Cole, as sales-associate who was both very knowledgeable about fish [thank goodness or we'd have some belly-up] and extremely courteous. Cole took his time answering our many questions and made sure we had everything we needed to prep our new tank prior to leaving the store. He seemed personally invested in the success of our new project. A very refreshing experience!

About this series : Having both spent our fair share of time employed in customer service, we really value meeting people working with the public who seem to genuinely care about their jobs and the people they come in contact with. We find that it's these individuals, not necessarily their products, that make us repeat customers. Occasionally we highlight these fine folks as we encounter them, believing excellent work should be noted, valued and appreciated.

sketchworthy service: jeremy @ new garden nursery

For quite some time I've wanted to purchase a couple of Dwarf English Boxwoods for our yard. A few weeks ago I visited New Garden Landscaping and Nursery and, much to my surprise, all the shrubs were half-off...bingo! [I was probably the only person looking for plants in the middle of winter, but that's besides the point.]

As I searched the nursery in the bitter cold, Jeremy Warren stopped what he was working on and asked if I needed any help finding anything. I asked his advice on how to take care of my new shrubs and could tell he took pleasure talking about the plants. And, because he noticed how much I liked my little shrubs, he took time to show me another stash of english boxwoods under a tarp and picked the ones he thought looked good.

This all sounds like a pretty good customer service, but Jeremy went above and beyond. When he asked “Is there anything else I can help you with?” he showed true sincerity. Not only was he glad to help me, he wanted to make sure I had all the information I needed before heading home.

Jeremy made me feel welcome…as if I was in my own yard. What a cool guy!

Learn more about this series here.

this is what we're talking 'bout

So excited! Just got the following email from Leslie at Sherwin-Williams:

Hi Suzanne,
I just wanted to let you know that your blog recognizing Darragh at the High Point Road store was sent to us by our marketing people in Atlanta. It is so nice to hear GOOD things about our people. Customers are quick to tell us about problems and rarely express their good experiences. The blog has been passed along to the Greensboro District and Darragh will be recognized in our monthly newsletter.

Congrats Darragh! Cheers for going above and beyond.

Stay tuned later in the week, when Edgar recognizes another outstanding individual: one with a green thumb and a golden attitude.

sketchworthy service : darragh @ sherwin-williams

Having both spent our fair share of time employed in customer service, we really value meeting people working with the public who seem to genuinely care about their jobs and the people they come in contact with. We find that it's these individuals, not necessarily their products, that make us repeat customers. Starting today, we would like to introduce a new feature on this blog, occasionally highlighting these fine folks as we encounter them. Afterall, we feel that excellent work should be noted, valued and appreciated.

First up, Darragh, a salesman at the Sherwin-Williams on High Point Road in Greensboro. Last weekend we were in the store purchasing paint for the babies' room and he was so helpful. Not only did he help us make a budget-friendly selection, he expressed interest in our project and the pregnancy. It's such a nice feeling when someone is there to help, not just sell.

Want to take part in these posts of sketchworthy service? Feel free to use the comment section to note who you've encountered that deserves recognition, as well as where they work. Perhaps through the wonder of the world wide web, this public acknowledgement will get back to that person!